{
Avishek Chattopadhyay

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AI as an enabler reshaping India's business process management landscape

At the Adobe Summit 2025, JPMorgan Chase CEO Jamie Dimon highlighted the transformative role of technology in banking, emphasizing the need for reskilling and upskilling in the evolving Business Process Management (BPM) industry. Industry leaders, including Genpact's Diwakar Singhal, stressed that AI should be viewed as an enabler rather than a replacement, advocating for a balanced approach that integrates human expertise with AI capabilities. As the BPM sector adapts to rapid technological advancements, organizations are urged to invest in workforce development to thrive in this new landscape.
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United States Dollar JPMorgan Chase & Co. Genpact Ltd IND Jamie Dimon Gaurav Iyer Naozer Dalal Avishek Chattopadhyay Diwakar Singhal Show more
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15:58 21.03.2025
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